Testimonials

Received the product, it's wonderful! Thank you for the excellent deal, prompt response and very fast shipping. I'm very please that I will have this for my company's January flight! Have a wonderful Holiday season! - Matthew

I received my absolute beautiful luggage❤️! I want to say thank you to your team. Although my order was on back order, your team remained in touch with me by having a couple of check-ins to ensure me my order was still active. Your company is truly the epitome of great customer service during these unprecedented times. This luggage has been on my wishlist for a few years and I was finally able to purchase it and I am so glad Village Luggage was there to complete the transaction❤️. I don't know who this email will reach, but I do want you to know that you have me as forever customer as well as my close friends and family. Take care. - India

The package arrived, thank you again for all of your assistance! Very happy customer :) Janet

Every aspect of my interaction with Village Luggage was wonderful, helpful, and expeditious. I received personal attention to my questions on the phone, with the owner! She answered all my questions, helped me choose the right pieces of luggage, corrected my errors, advised me as to colors and sizes, and seemed to genuinely care. I received my luggage within a week (free shipping!) and the personalized, free luggage tags a day or so later. This business is exceptional and deserves the highest rating possible in every category. - Andrea

I just wanted to thank you for the excellent experience it has been buying luggage from you. Even though the webpage specifically stated that packages wouldn't be guaranteed to arrive before Christmas, you were very diligent communicating back with me, letting me know that most likely my order would arrive on time for the Holidays. Not only that, the suitcase arrived one day earlier than you had anticipated. You even sent the leather tag separated so that it would be here on time if anything else. Your customer service is fantastic, and your diligent communication is greatly appreciated. I would definitely recommend your company to anybody considering purchasing luggage. Thank you! - Meritxell

Good morning! I just wanted to let you know that the luggage arrived yesterday, in plenty of time for our trip. You guys are the best and I really appreciate the effort you made to make this all come together. Again, we will use you for all of our travel needs and we will recommend to all of our friends looking for new luggage. Thanks again - Mike Thank you for the personal touch service! Funny I'm actually going to Florida for our trip so the suitcase will be visiting "home" next week if it makes it here in time. - Serena

Thank you. I appreciate all of your help getting this luggage delivered in a timely fashion as well as other support. As I said, we will be buying all of our travel luggage through you. Thank you - M

Thank you so much. Customer service was excellent despite delays that I know were beyond your control. - Kathleen

This is just a note to thank you for the quick shipping on the luggage set I ordered. I was happy to have received notification of a quick delivery date, only to have it revised by FedEx for two days earlier! The luggage set is beautiful and was offered at a very reasonable price. I couldn't be happier with my purchase. Also, I am so pleased with the sophisticated set of monogrammed luggage tags you sent, and I appreciate the fact that you matched the tags to the trim on my luggage. I have already recommended your site to a friend, and I will have no hesitation to recommend you to others. - Teri

Thank you so much for the rush! The bag is perfect and exactly what I was looking for. Your customer service is above and beyond my expectations! I will definitely be recommending you to my friends and colleagues. Thanks again. Extremely satisfied, Have a beautiful day! - Stephen

The greatest woman in the world helped me - she was so knowledgeable and kind. thank you! Best service I have had in a very long time! - Anahata

Thank you it just arrived!!! I'm so impressed that I ordered Monday and it's here today. Your price was the best around by far. I will definitely be recommending Village Luggage. - Joy

Thank you so much for all your good work! You've been nothing short of great. I see the refund. Thank you very much! I wish you and your family a very Merry Christmas and a Happy and HEALTHY New Year! All My Best, Joe

Hi... I sincerely appreciate your efforts, truly. Looking forward to my luggage purchase. Here's to hoping the UPS folks do their amazing best to get it to me ASAP! 🙏 Can't wait to get it and completely enjoy it. 👍 Impressed by your great customer service, my sister's shopping your site as we speak. Woo-hoo! - Eva

Thanks for the information sharing, I really value the open and honest communication. You can proceed with the order, as this is for a trip in mid-October. Village Luggage has been the only place I can find this particular piece to match a previously purchased carry-on at a reasonable price, so the wait is a non-issue for me. Thanks again and have a lovely weekend! Best Regards, Laura

Thank you SO MUCH!! This was the smoothest transaction and I really appreciate your providing multiple options to me. I look forward to doing business again in the future! Janie

Thank you very much. You were such a pleasant company to work with and I look forward to shopping with you all in the future. - Stephen

Good morning. I'm impressed. You guys have been so great during this entire process. Yes. I received the bag yesterday and I really like it. When I compared it to my current Travel Pro, I think it's going to be just fine. Please send the SJE bag tag via the mail. Thanks. Steven

Hello, I just wanted to confirm that the stroller arrived, and we have been getting great use out of it. Thank you for being so helpful with respect to the tracking information and delivery updates. You provided wonderful customer service - the best I've had in a long time; I will definitely be a repeat customer. Best wishes. - Jenny

I was so elated to come across Village Luggage & Gifts. They had the best price I'd seen anywhere on the internet. I didn't hesitate to purchase it. Delivery was top notch and they even personalized my luggage tag. They are my new favorite site. I looked all over for my Delsey luggage. They had just what I was searching for! You guys really ROCK!!!! Thank you! - Miranda

It's here and worth the wait (an extra day since UPS went astray). VERY happy with my purchase. Now which would be more practical, the 24 or 28 inch to match? 24 might not be large enough the other seems mammoth. Extremely pleased with your customer service. Long story short I originally ordered a piece directly from Delsey. Wrong one was sent and it took 3 months to get a reply and another month to receive return shipping label as emails went unanswered until I posted on their FaceBook page! They compensated by sending a code for an extreme deep discount of their lowest published prices but after the experience I was put off. Thanks again, Eliza

Our Brick Red Checkbook Clutch arrived today! Yea! We feel we have witnessed the arrival of a baby! The purpose of this email is to sincerely thank you not only for your excellent customer service in prodding Bosca but, more importantly, keeping us advised of the current status as the months passed. It was much appreciated. Thanks again, - Bob

Hi, Just wanted to let you know I received both cases and the beautiful luggage tags. I absolutely love them!!! Thank you for the wonderful service, when I have some time I will post a glowing review. Y'all are the best. - Vicky

Thank you so much for your EXCELLENT customer service. You should be the benchmark for all other companies!!! Very best regards, Jerry

The price and product were great. They kept me informed about delivery, even when UPS delayed my delivery by a day. The only negative is that I ordered a set of suitcases and the box was destroyed in areas and there were only four little pieces of styrofoam in the box to help protect the outer suitcase. The plastic bag around the outer suitcase was scratched up a bit, but there were no marks on the suitcase. The free monogrammed luggage tags were a nice bonus. Overall it was a great purchasing experience and I would buy from them again. - Kathy

Greetings! I received my order today. It's perfect! I'm very pleased with my purchase. Thank you for great prices and service. - Norma

Thanks again. I took my first trip with the Brigg & Riley Sympatico I got from you. Loved it. Thanks for providing such good products and service.- Michael

Thanks for your fabulous service and fast response to replace the detective product. I'm sure we'll be ordering from you again.- Bob

Thanks. It arrived yesterday and it is a gift for my wife. She giggled and ooh'ed and ahh'ed for the unboxing, she loves that the luggage tag is black to match the bag. She already packed it and left for a trip this morning. Thanks, - Spex

Good morning, This is great news. My daughter will be super excited that they are available. I truly appreciate all the effort you took to resolve this order. Wish all companies took customer satisfaction to this level. Special thanks to the people that made the extra effort. Either set will be great but would like to know which one I'm receiving: America Cosmic or Purple Amethyst. From a customer with a super big smile...... - Bill

YOU are amazing! Please let me know if I can lodge an official note of appreciation and commendation for your incredible customer service which is , unfortunately, so rarely encountered these days. You turned my airline luggage destruction nightmare into a very positive experience. THANK YOU - Jana

This is such great news! Thanks for all of your hard work... And for dealing with me :-) I'll email you with a heads up once it arrives tomorrow. Enjoy the rest of your day. Thanks again, - Tom

Ok great thank you, I picked up some straps! Will let you know how it goes when I get back! Thanks again! You guys have awesome customer care btw. - Sabina

Fabulous news! We are so excited and appreciate your follow up. Your team has been great! Have a nice evening. - Dani

Good day, I received my Mia luggage. I'm so happy. Thank you so much. I definitely will recommend your company to anyone looking for luggage. - Kareema

Once again, your offer to help is very generous, and I sincerely appreciate your devotion to outstanding customer service. - Chuck

Thank you so much...I truly appreciate your quick action and will be sure to let it be known! - Christine

The only thing that could improve is the design of the receipt that is emailed to me. Since it was my first order with you, the email made me nervous. Otherwise, a perfect experience. I am so happy with my purchase, the shipping time was incredibly quick, I look forward to buying more from you in the future. - Jessica

Thank you for your help! We printed the label and dropped the luggage off yesterday at the UPS Store, Quincy, MA. Thanks again, for your patience and great customer service. - Gladys

Thank you so much for your prompt reply and wonderful customer service!! - Janice

Hi sorry I am not sure what my next steps are? Did you send along my info or do I need to do so as well? And THANK YOU for all your help, especially on a weekend!!!! YOU ROCK!!! Thanks again! - Jon

Thanks for the update. The customor service team @ Village Luggage has been a pleasure to work with. Have a great weekend!- Megan

Delivered today. Very impressive quality! Thanks for your help and prompt service. - Bill

Looks like the luggage will be delivered tomorrow; Really good customer service. I will buy from you again and recommend you to others. - Terry

THANK YOU SO MUCH! It looks like it will be here in time for my wife's birthday too! I appreciate your customer care with regard to communication. - TJ

Thank you so much. I'm so appreciative of the extra effort and service. - Rob

Hello, If you could confirm this transaction and total for the purchase of the two Biaggi bags, via email, I'd be most appreciative. In the meantime, thanks again, for your prompt follow up and generous offer! I will definitely bookmark your site! Best regards, - Elaine

You guys are awesome! Thank you so much, will definitely recommend - Mike

Great experience. Had to call them and customer service very helpful. - Kelsey

Hello, I received my order today. Everything looks great! I appreciate your help, and will recommend others to your site. - Tony

Great thank you! I will place my order. Thank you for the quick response. Everytime i reach out to your company. Custumer service response very quickly i appreciate that. - Michelle

That is so nice of you THANK YOU!! I left a 5-star review on yelp "Wonderful experience!!! I changed my mind on an item and they were terrific to work with. Very customer-service oriented and I would happily buy from them in the future!" Thanks again!! :) - Kathi

Thank you for such a fast response. I do love the monogrammed tag idea! The initials are: MNP What a great customer service! - Kat

Thank you for all the effort and the help. I truly appreciate it! - Mary

Thank you so much for your help with this order! You are a Christmas Angel and I appreciate all you did to make this transaction a reality! Merry Christmas! - Karen

Thank you so much! You have really saved the holiday for me. Merry Christmas! - Aaron

I had seen this piece of luggage at a gift shop at an airport and fell in love with it, but due to time constraints, I could not purchase it. Once back home, I went on-line to search for it. Village Luggage had the exact piece at an even lower price than the one in the gift shop. I was even more thrilled when I placed my order and found that they gave me a discount, as well! I am extremely pleased with this merchant and will choose them, again, if I need to purchase additional items. Product was packaged safely and arrived in excellent condition within a week.
Great company, great product! - Beverly

Thanks so much! I really appreciate all your help with this. My daughter will be very happy. - Joe

I very much appreciate the time and effort you put into letting me purchase this, through (what I can only imagine) has been the most trying of customer service experiences. So thank you for your patience and help. If you have a Yelp or review page I would happily post a review/testimonial. Thank you, Toby

Thank you for your help. I appreciate the good customer service. I will strongly consider using Village Luggage for my next luggage purchase. Thank you, John

Thank you for taking the time to look into this! I truly appreciate your help. And I the litigation case is stunning, I couldn't be happier. Take care, Brittany

Thank you for your help and will bring my business back in the future as well as share your info with my colleagues. - Antonio

The bag arrived yesterday. Its beautiful! Thanks for the prompt, great service. - Darryl

Thank you so much. You folks really took care of me. I wanted to get the globe to my son-in-law by his birthday because he and my daughter are leaving for a week in Mexico the next day. I got him a globe because he's been paying to include me on their trips all over the world for the past several years. We're going to Morocco this year. I really appreciate your efforts. Thanks again. - Phil

Hello, Thank you very much for the great customer service and the tracking number. I already received my luggage tag. Thank you! - Diana

Thank you so much! We really appreciate your help with our order. This is our first time to do business with Village Luggage, and have to say that your service is exceptional...over the top - especially for an online store, and we will definitely keep Village Luggage in mind for our future purchases. We carry TravelPro luggage so were happy to find it on your site as well. Thank you again, - Melody and Jim

Thank you so very much for you assistance, we appreciate your prompt attention to the matter and overall helpfulness - Wesley

AGAIN you guys are Great and really made it happen!!!! Thanks - Ramiro

HI, My fiance just received the bag and thinks its fantastic. Great construction, nice and large, and a good price. Thank you! - Dana

That is SO awesome. Thank you so much for the incredible customer service. I'm truly appreciative. Best regards, Michael

You guys are amazing thank you so much for supporting us! - Christy

I have to say your customer service is amazing. Always such quick responses. - Barbara

No worries - thank you VERY much for your help and quick response. Very much appreciated. It's nice being able to talk with a person and have an easy transition. Sometimes stuff happens, but it puts me at ease that it wasn't a stressful process to a solution. I said it before, but again you guys are the best! And thank you!!! - Nicole

Thank you so much for your effort. I am so pleased Tumi is willing to accept a return based upon my blunder and I am very grateful for all of your hard work in making the switch. One more reason why I only buy luggage and accessories through Village Luggage. I will ship the return back either tomorrow or Monday the 4th and get you the tracking information thereafter. Thanks again. - Dan

Thanks very much. You guys listed the address correctly it's UPS that made the mistake (I'm guessing it's just autocorrect). They listed it as Stone Hedge with a d rather than an n, small mistake but there actually IS both addresses in Dunn and they are close by one another so was just worried. Thanks very much again and also for the excellent customer service. - William

i've finished my new order and got automatic confirmation from your site. Thank you for your patience and cooperation. - Alice

Thank you! I appreciate the curtesy and will be returning to your business for future purchases! - Joan

Hi all, Just a very quick email to let you know the bag arrived today. Thanks very much the bag is excellent and I must commend you on your customer service it was fantastic.
Much obliged, Regards, - Bill

Thank you ! You been great, I wish everybody would handle business the way you do!
Best regards, - Pablo

Ps. The other wallet and the suitcase are more than we hoped for! Thank you so much for these beautiful items! - Sarah

Wonderful! I'm giving your customer service and response time an A+!!!!
Thank you so much!!! - Shannon

Thank you for the great customer service. It appears that it was not your error but the follow through and communication has been outstanding! Happy New Year, Christopher C.

Just wanted to let you know that my father received his Tumi bag yesterday and loves it! (He wasn't supposed to open it till Christmas, but what are you gonna do?) Anyway, thanks again for rerouting the order and getting it to him in plenty of time. Happy holidays! - Katherine

The package has arrived. thank you very much for your help. best regards & happy holidays - Mads

Thank you SO MUCH!!! I really appreciate your help. Hope you have a wonderful holiday!
Stay warm :) - Katherine

Thank you so much for your effots on my behalf. I will check back later to see if they are back in stock. You guys ROCK. - Julie

Perfect:-) really, thank you for going above and beyond. - Holly

Thank you ! You been great, I wish everybody would handle business the way you do! Best regards,- Pablo

The attache case was very competitively priced, shipped/received extremely quickly, and the overall experience with Village Luggage and Gifts was very positive. Moreover, their customer service is outstanding, and they are now my go-to resource for future luggage purchases. Many thanks for the outstanding case and the ease of purchasing it. - Pete G.

No worries! I sent a bunch of emails. Thanks for your good customer service and fast responses! James

Thank you to the staff at Village Luggage. Our son, his wife and their little girl all love their gift of the Garrison Globe. We are looking forward to seeing it when we visit them in Ohio. Thank you. Connie

Thank you very much for the note. I have to say I would love to shop with you again, given the good customer service you have provided me on this return. - Many thanks, Rachelle

Hi, got the bag and the recipient loved it. Thank you so much for all your assistance. I will write a note on Yelp. Thanks, Judy

Always were the best!!! Always will be I'm sure. - Stan

You folks are really great...have had some bad luck and not so helpful solutions of late, and it has brightened my spirits to have been extended such caring customer service. I did have my heart set on another zero halliburton, so when and if those come up again, I'll be watching. Thank you so much, again, - Patricia

Thank you! I received the bag on time as expected, right before my trip. I appreciate you rushing my order. I will definitely be doing business with you again. Regards, - Erick

Thank you for your wonderful customer service. This is perfect with one small request. I would like the initials NA embossed on the bag. I did see that there was a spot for 3 initials but my son in law has no middle name. Please let me know if this can be done before the bag is shipped. Blind initials... NO color. Thank you. - Libby

Thank you! Good customer service, I certainly will shop from your site in future! - L.Y.L.

Just want to say thanks a million for your help! I have already heard from Samsonite and they said I will receive a check in the next week or so. I would buy from Village Luggage again in a minute! - Roberta W.

The service was great, the only issue I had was I did not get an update on when my package was shipped, I sent them an email and had a reply with the tracking number within 5 mins, Great service, I will use them again when I need Luggage. - John W.

The attache case was very competitively priced, shipped/received extremely quickly, and the overall experience with Village Luggage and Gifts was very positive. Moreover, their customer service is outstanding, and they are now my go-to resource for future luggage purchases. Many thanks for the outstanding case and the ease of purchasing it. - Pete G.

Yaya! Thank you for everything! Your company has been wonderful to me!!! - Alyssa B.

Thank you for the great customer service. It appears that it was not your error but the follow through and communication has been outstanding! Happy New Year, Christopher C.

Thank you so much! Your customer service is excellent and I will definitely turn to you for my travel needs in the future. - Deborah S.

I really enjoy purchasing luggage and other items. I can guarantee you that I will be back on your site. I will be one of your biggest customers. Richard

Hello, The shipment arrived on time and in fine condition. Thank you very much for your helpful service! Regards, Rich S.

Thank you for your excellent customer support. I'm looking forward to my new briefcase.
Have a great day, - Nayeem

Thanks for your quick responses to emails, and for getting me my bag on time... it arrived yesterday! I am very happy with your service, and when I need another piece of luggage I'll definitely think of you. Thanks again, Sandra

Thanks so much for the email and status - has been a pleasure doing business with Village Luggage John M.

Thanks! You are my new "GoTo" place for online luggage sales!!! - Barbara M.

Easy and seamless even with a change in order. The website is easy to navigate and order. The price was the lowest available on the web and the shipping was free. The day after I ordered, I received an email indicating that the PacSafe CamSafe V8 Camera Bag was out of stock in that color (black). I was given a choice to wait for it to be in stock (2 weeks) or order a different color (storm grey). I selected to order the storm grey color via return email. I then called the telephone number to make sure the order was changed. The person who answered said that they just received my email and already processed the change. 2 days later I received the item via UPS. - Yieming

Thank you, your timely response and action is indicative of your great service !!! - Mike Q.

Thank you for your great customer service and fast reply to my email. I look forward to receiving my order. - Cheers, Dr. I

I understand! Thank you so much for going the extra mile to try to complete my order quickly. I really appreciate it! The backpack was the most important item so I am very glad we got that! :-)
Thank you!!! - Karen S.

U R the best! 😉 And you & your dedication/devotion to excellence are extremely APPRECIATED! Thank you again & again! - Cathy P.

Great wallet. Quick service. Nice people. - John F.

Thanks so much. I wasn't impatient; I just wanted to have the tracking info to make sure I wouldn't miss it. This was excellent turnaround, and very good customer service. - Martha L.

What terrific service your company has given me, making the best of a problem situation. If I ever have the chance to send more business your way, you can be sure I will. If you have review site, please send it to me and I will be sure to add my praise. Thanks again, Sally

There was an address issue with my credit card (my fault, not Village Luggage's fault) and Village Luggage was extremely helpful and friendly about it. The price was great and the delivery ended up being really fast. - Leah D.

You are awesome. I'm sold on your company and the very personal service. Sorry you are working soooo late. Hope you have a great holiday. :) Paula

Hello there. I wish to cancel my order for the Disney luggage. I am sorry for the inconvenience but the luggage was for my wife and when I showed her the pattern she was not crazy about it. We are very impressed with your company and would love to give you our business when we decide on the right set. Please send me an email to confirm. Thank you, - James K.

I am extremely pleased with the TravelPro Walkabout Rolling Tote. It arrived very promptly and in excellent condition. Fortunately, I haven't had to contact Customer Service, I would definitely use this merchant again. - Sharon

Thank you very much for your support and help. I am letting my disaster medical team know about your website tonight as you have some great packs, prices and customer service! Thank you, - Todd

Thank you very much! Perfect timing, our third anniversary (hence leather) is the 6th! My best, Julie

We purchased this desk set for our principal who is leaving our school to take another position. The service we received when calling the store in Rockville Centre was outstanding, and Maggie's patience in helping us decide on a special gift was wonderful. We are so pleased with your timely delivery and quality merchandise. Thank you! - Rockville High School Vernon, CT

Let me start by saying how impressed I was that the 2 times I called with a question I had someone answer the phone. The 2nd time was to check on my order and you provided me with the tracking # right away. Then I got the briefcase. What surprised me was the engraving was on a plate rather than inked into the bag. Considering the price for the bag being cheaper than anywhere I could find on the web (and the fact no one else would do engraving) I was really pleased. Thanks to all of you there, and I will be sure to mention you to anyone I know looking for this type of a purchase. - Shawn S.

Thank you -- my luggage arrived today on schedule. Thanks for the terrific service. I will keep you in mind for future purchases! - Christina O.

Thank you for the message and for shipping my order so promptly! I couldn't believe the bag was here when I came home from work - since I ordered it only yesterday afternoon. It's beautiful and I can't wait until my next trip to use it. Thank you for an excellent product at an unbeatable price and terrific customer service. - Lisa P.

Thanks! I love Tumi and had my eye on these pieces and was really excited when I saw your sale. It's great! - Barbara T.

Hello! Have never used your site before and so glad i found you. Read some wonderful reviews. My sister registered for this luggage for their wedding so ordering it early and i hear this new line is a thumbs up? Great pricing and options of merchandise. Thanks! - Christina B.

This was the first time I have ordered from Village Luggage & Gifts and I was very happy with the quality of service on their website! I had a question about one of the items I ordered, and they replied immediately! Excellent company that knows how to provide customer service over and beyond the call of duty! Thank you so much! - Peggy E.

Hi... I just wanted to drop you a note and let you know that we did receive the Delsey luggage yesterday and the passport covers today. I can't tell you enough how pleased we are with our purchase and doing business with Village. We are so impressed not only with the products, but with the speed of shipment and the fine customer service emails. The monogramming looks fantastic on the passport cases, as well. We look forward to doing business again with you if we have any further luggage, leather or gift needs. I will also recommend your store to friends and family. I know we are going to receive a survey in a couple weeks and we look forward to completing it formally and will score it highly. Thanks again very much and it was an absolute pleasure doing business with you. Regards, - Aram K.

Received the bag today. Looks great, the monogramming is very sharp. Thanks!! - Rick P.

This is the 2nd time I've ordered from village luggage. They offer great pricing and service. - Ronald Y.

Thank you so much for your continued kind assistance and professional support.
Village Luggage is the best! - RJ

Wow! I ordered the Hartman tweed garment bag as a Christmas gift for my son. I placed the order Tuesday night and received it Thursday. I'm impressed. - Ron C.

UPS has picked up the first piece of luggage as of late last week. Thank you for doing such a tremendous job of staying in contact, updating me and working to get the correct piece of luggage to me. I appreciate everything your company is doing to make this right and plan to write a very positive review on your website. I also recommended you to another family member. Thanks again, - Lois G.

Thank you very much for following up with my inquiry. I'm traveling next weekend and I was concerned with having the purchase beforehand. I appreciate the stellar service and look forward to future business with your company. Regards, - Terry

Very fast delivery. Great customer service. They sent an email with the tracking number one business day after they processed my order. The suitcase was Travelpro crew 8 suite. This was the cheapest I could find online. Great company to purchase from. Highly recommend. - Brandon W.

Not only did Village and Luggage & Gifts have the best price of anywhere on the internet, it arrived quickly, and more importantely in perfect condition. I also appreciated the e-mail alerts. I will be returning to them for additional pieces to add to my collection and have told my friends about their website. Thank You - Pat L.

Quick service. I had questions and the response time was very satisfactory. Overall I was very pleased and will use this merchant again I am sure. - Mike K.

All in all my experience with this business has been really good. The item was received promptly although it was not the one I ordered. There was a very subtle difference in two very similar items. They set up the exchange right away. Unfortunately they are at the mercy of another company to get me the correct item and I still don't have it but this shop has been great about giving options and keeping me informed. Excellent customer service with a personal touch. - Karen M.

I was happy to receive my bag promptly. The cost was reasonable. I would order again from your company. Thank you, - Lollie

Excellent transaction and quick delivery. I highly recommend this seller~ Thanks~! - Denise V.

Would definitely do business with Village Luggage & Gifts again. Excellent customer service and they shipped it out the day I ordered it! Thank You. I love it. - Lisa B.

Thank you so much... we are so impressed with the service that we are receiving ..Maggie took our order over the phone and has been so great !! We have already recommended you to our friends and associates... hopefully you will receive a lot of business as a result.. - Hope W.

Thank you! I realize I am one of probably a thousand or so orders, thanks much and Happy Holidays to you and your staff. My sister will be elated when she sees this gift. Priceless - Lois W.

Thanks a lot for your prompt response and for keeping me updated of what's going on, I understand that unforeseen events may happen but the way you are handling the delay at least with me is great. I'm very happy w/your customer service. Keep me updated always as u do. Thank You. - Edgar D.

Thank you so much! I must have called a dozen retailers, and all told me there was no chance of getting this. Your company is the only one that made an effort to find this bag for me. From now on, I'll do all my luggage shopping with Village Luggage, and I'll recommend you to all my friends! - Christine M.

I purchased the 24" Pro-lite suiter for my recent trip to Argentina. It is a fantastic bag. The extra 2" was needed for the home trip and the lightness of the bag saved me weight and therefore money on the return trip. I am now looking to buy one of their smaller bags for shorter trips. I highly recommend this baggage. M.P.O'Connell